FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No — guest checkout is available. That said, registering an account gives you access to several conveniences:

• A faster, pre-filled checkout experience
• Easy access to your full order history and live tracking
• Early access to new arrivals and member-exclusive offers

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards including VISA, Mastercard, Discover, and American Express, as well as PayPal.

3. IS MY PAYMENT INFORMATION SECURE?

Yes. All payment details are submitted through an SSL-encrypted connection. Your card information is transmitted directly to our payment processor and is never stored on our servers.

4. WILL I BE CHARGED CURRENCY CONVERSION FEES?

All transactions are billed in US Dollars. If your card is issued in another currency, your bank will apply the applicable exchange rate at the time of processing. Any conversion fees are determined by your card issuer.

5. HOW SHOULD I ENTER MY SHIPPING ADDRESS?

Our platform operates in English. Please ensure your shipping address is entered entirely in English, including punctuation. If your address contains non-Latin characters, substitute them with the nearest English equivalent (e.g., replace “ç” with “c”).

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately, shipping addresses cannot be modified once an order has been processed or dispatched. We recommend using a permanent residential address, as customs processing times can be unpredictable.

7. HOW LONG WILL DELIVERY TAKE, AND HOW DO I TRACK MY SHIPMENT?

Delivery timelines depend on the shipping option selected at checkout. Once your order ships, we’ll send your tracking number and the relevant tracking link to your email address. Please note that delays caused by customs authorities are outside our control.

8. WHAT SHOULD I DO IF SOMETHING IS MISSING FROM MY ORDER?

If your order arrived incomplete, please get in touch with us right away at business@gapzight.com and we’ll make it right as quickly as possible.