Refund policy

CANCELLING AN ORDER

• Before Dispatch: You may cancel your beauty order at any time before it ships. Contact us immediately at business@gapzight.com with your order number. Once your cancellation is confirmed, a full refund will be issued to your original payment method.
• After Dispatch: Once your order has been dispatched, cancellation is no longer possible — however, you are welcome to return it following the process outlined below.

EU CUSTOMERS: YOUR RIGHT OF WITHDRAWAL

If you are an EU consumer, you have the statutory right to cancel your order within 14 days without providing a reason. This 14-day period begins from:
• The day you (or someone you designate) receive the goods; or
• For orders shipped in multiple parcels, the day you receive the final parcel.

WHAT'S NOT COVERED BY THIS RIGHT

• Personalised Items: Custom or made-to-order beauty products.
• Sealed Hygiene Products: Beauty items such as lipsticks, eyeshadow palettes, skincare, and applicators that were sealed for hygiene reasons and have been unsealed after delivery.

RETURNING AN ITEM

CONDITIONS

• Notification Window: You have 14 days from delivery to inform us that you wish to return a beauty item. After notifying us, you have a further 14 days to send it back.
• Item Condition: Products must be unused, unopened, with all protective seals intact, and returned in their original packaging where possible.

STEPS TO FOLLOW

• Step 1 – Contact Us: Email business@gapzight.com with your order number, the beauty item(s) you wish to return, and your reason for returning.
• Step 2 – Pack Your Return: Use the original packaging where possible, keep any protective seals as intact as circumstances allow, and pack securely to prevent transit damage.
• Step 3 – Ship It Back: Send the parcel to the return address we provide once your return is approved.
• Return Address: [Return address to be confirmed — please contact us before sending any return]

We recommend using a trackable shipping service and retaining your receipt. Please share the tracking number with us once your return is on its way. If the return address is located outside the EU, please also retain any customs paperwork related to the return shipment.

WHO COVERS RETURN SHIPPING?

Return shipping costs are the customer’s responsibility. We refund the product price plus the original standard shipping fee, where applicable.

REFUNDS

• Processing Time: We inspect and process returned beauty products within 72 hours of arrival at our facility.
• Refund Timeline: Once processed, your refund is issued within 14 business days, though your bank’s own processing time may add a few additional days.
• Refund Method: Refunds are returned to the payment method used for the original order.

HAVEN'T RECEIVED YOUR REFUND YET?

• Check with your bank or card provider — processing times vary by institution.
• Use your order confirmation email when following up to help speed things along.
• Still waiting? Contact us at business@gapzight.com and we’ll look into it right away.

DAMAGED OR INCORRECT ITEMS

Contact us within 7 days of delivery at business@gapzight.com with your order number, clear photos of the issue, and a brief description of the problem. We aim to resolve all reported issues within 48 hours, offering either a full refund (including shipping costs) or a complimentary replacement with a prepaid return label.

EXCHANGES

We do not currently offer direct exchanges. If you require a different shade, size, or beauty product, please return your original purchase for a refund and place a new order for the item you’d like instead.

CONTACT US

• Email: business@gapzight.com
• Registered Company: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• Subject Format: "Return Request – Order #[YOUR ORDER NUMBER]"