Shipping & Delivery

HOW DELIVERY TIMES WORK

Your total delivery window is made up of two stages: preparation time and transit time. Both are outlined below so you know exactly what to expect from the moment you place your beauty order.

PROCESSING

• Beauty orders are prepared Monday through Friday, excluding public holidays.
• Products displayed as available are in stock and ready for dispatch.
• Most orders are prepared within 1 to 3 business days of being placed.
• Your parcel is handed to the carrier the business day following preparation.

TRANSIT

• Standard International Transit: 7 to 15 business days after preparation.
• Estimated Total Delivery — Standard Orders: 8 to 18 business days.
• Estimated Total Delivery — Peak or Promotional Periods: up to 20 business days.

IMPORT DUTIES, TAXES & CUSTOMS

Some beauty orders are dispatched from logistics facilities located outside the European Union. Depending on your destination, your parcel may be subject to import duties, customs clearance fees, or VAT levied by local authorities upon arrival. These charges are not included in your checkout total and remain the recipient’s responsibility. Customs processing may also extend the transit times listed above. We recommend checking with your local customs office if you’d like to estimate any additional costs before ordering.

WHERE WE DELIVER

EUROPE

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

NORTH AMERICA

United States, Canada

OTHER REGIONS

Not seeing your country listed? Email business@gapzight.com to check current availability.

SHIPPING COSTS

Delivery fees are calculated at checkout based on your destination, parcel weight, and total order value. Any applicable charges will be clearly displayed before you confirm your purchase.

CARRIERS

Your beauty parcel may travel via national postal services or regional courier networks, with final delivery typically handled by your local postal operator. Your dispatch confirmation email will include the assigned carrier name and a tracking link.

GETTING YOUR ADDRESS RIGHT

Please verify that your delivery details are complete and accurate before submitting your order. We are unable to accept responsibility for failed deliveries or delays resulting from incorrect, incomplete, or unrecognised address information entered at checkout.

IF YOU'RE NOT HOME

If a delivery attempt is made while you’re away, the carrier will typically leave a collection notice with instructions on how to retrieve your parcel.

• Unclaimed Parcels: If a parcel is not collected within the carrier’s holding period, it will be returned to us. Any refund issued will have applicable outbound and return shipping fees deducted.

TRACKING YOUR ORDER

A tracking number is generated once your beauty order leaves our warehouse. If your tracking shows no movement 5 business days after your order date, please contact business@gapzight.com with your order number and we’ll investigate promptly.

DELIVERY PROBLEMS

PARCEL NOT RECEIVED

• Within 48 hours: Check with neighbours or building management, look for any delivery notices, confirm the address you submitted, and ask other household members.
• After 48 hours: Open an enquiry directly with the carrier using your tracking number, and notify us at business@gapzight.com.

PARCEL ARRIVED DAMAGED

• Visible Damage: Inspect the parcel before accepting delivery. Refuse it or note “DAMAGED” on the delivery record, photograph the damage immediately, and report to business@gapzight.com within 24 hours.
• Hidden Damage: Contact us within 7 days at business@gapzight.com, attach clear photos, retain all original packaging, and do not use the beauty product.

WRONG ITEM RECEIVED

Notify us within 7 days at business@gapzight.com. Please do not use the beauty product or break any seals — include your order number and supporting photos.

CHANGING OR CANCELLING AN ORDER

• Before Dispatch: Contact us immediately at business@gapzight.com with your order number and the amendment you require.
• After Dispatch: Once your beauty order has shipped, it cannot be modified or cancelled. You may refuse delivery upon arrival, or accept it and initiate a return under our standard Returns & Refunds process.

LIABILITY & RISK

• We’re Responsible For: Parcels officially confirmed lost in transit by the carrier, and items arriving with verified shipping damage.
• We’re Not Responsible For: Carrier delays beyond our control, customs delays or duties, delivery failures caused by incorrect addresses, unclaimed or refused parcels, force majeure events, or seasonal shipping congestion.
• Risk Transfer: Risk of loss or damage passes to you once the parcel is successfully delivered to the address, locker, or pickup point on file.

FORCE MAJEURE

We are not liable for delivery delays or failures caused by events beyond our reasonable control — including natural disasters, epidemics, armed conflict, government restrictions, labour strikes, severe weather, carrier disruptions, or technical outages. In such circumstances, we will notify affected customers and offer an extended delivery window or a full refund, at your discretion.

CONTACT

• Registered Company: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• Support Email: business@gapzight.com
• Subject Format: “Shipping Inquiry – Order #[YOUR ORDER NUMBER]”
• Support Hours: Responses within 24 to 48 hours.