Terms of service

1. BUSINESS INFORMATION

• Legal Company Name: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• VAT Number: RO54935395
• Registered Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania
• Email: business@gapzight.com

2. SCOPE AND ACCEPTANCE

These Terms and Conditions apply to your use of our beauty storefront and any purchase made through it.

By browsing our site or placing a beauty order, you confirm your acceptance of these Terms in full. If you do not agree with any part of them, please discontinue use of the site.

Age Requirement: Our beauty products and services are intended for individuals aged 18 or older. Younger users may only access the site with the involvement and consent of a parent or legal guardian.

3. PRODUCTS & CATALOGUE INFORMATION

3.1 PRODUCT PRESENTATION

• Beauty product descriptions, imagery, and shade or finish references are provided for general guidance only.
• Actual colour or texture may appear slightly different depending on your screen calibration and display settings.
• We take reasonable care to keep listings accurate, though we cannot guarantee every detail is error-free at all times.

3.2 STOCK & AVAILABILITY

• All beauty products are subject to real-time stock availability.
• We may adjust order quantities or remove listings from sale without advance notice.
• If an item becomes unavailable after you have completed checkout, we will notify you promptly and offer a refund or a suitable alternative.

4. PRICING & PAYMENT

4.1 PRICING

• Prices are displayed in EUR, GBP, and USD depending on your location.
• Listed prices include applicable statutory taxes unless stated otherwise.
• Delivery charges, where applicable, are calculated and added automatically at checkout.
• Prices shown at checkout do not include import duties or VAT that may be charged by customs in your destination country for shipments originating outside the EU (see Section 6.4 and our Shipping & Delivery policy).
• We may revise prices at our discretion; the price charged is the one confirmed at the time your order is placed.

4.2 PAYMENT

• Payment is collected once your order is submitted.
• We accept major credit and debit cards as well as PayPal.
• We do not store your full card details on our own servers.
• All payment data is transmitted using industry-standard encryption.

5. PLACING & CONFIRMING ORDERS

5.1 HOW TO ORDER

• Browse and select your chosen beauty products, then add them to your cart.
• Proceed to our secure checkout.
• Enter accurate shipping and billing details.
• Review your order summary carefully.
• Complete payment.
• Receive an order confirmation by email.

5.2 ACCEPTANCE & CANCELLATION BY US

• A binding sales contract is formed once your order is confirmed.
• We reserve the right to cancel or decline an order in cases of stock shortages, pricing errors, or suspected fraud.

5.3 YOUR RESPONSIBILITY

• You are responsible for the accuracy of the shipping and contact details you provide.
• We are not liable for delays or delivery failures caused by incorrect information submitted at checkout.

6. SHIPPING

6.1 WHERE WE SHIP

We currently deliver beauty orders to Romania, other European Union member states, the United Kingdom, and a number of additional countries. For the full and current list, please refer to our Shipping & Delivery page before placing an order.

6.2 ESTIMATED DELIVERY TIMES

• Order Processing: 1 to 3 business days.
• International Transit: 7 to 15 business days.
• These are estimates, not guarantees, and begin once your order is confirmed.

6.3 SHIPPING ISSUES

• Lost parcels, or damage not visible until the package is opened, should be reported within 7 days of the expected delivery date. Damage visible on the outside of the parcel at delivery should be noted on the delivery record and reported within 24 hours — see our Shipping & Delivery policy for full details.

6.4 IMPORT DUTIES, TAXES & CUSTOMS

• Some beauty orders are fulfilled from logistics facilities located outside the EU. Your parcel may be subject to import duties, customs clearance fees, or VAT charged by your destination country’s customs authority upon arrival. These charges are not included in your checkout total and remain the recipient’s responsibility.

7. RIGHT TO CANCEL (14-DAY COOLING-OFF PERIOD)

7.1 YOUR 14-DAY WINDOW

If you are an EU consumer, you have the statutory right to cancel your beauty order within 14 days of receiving it, without providing a reason. This window begins on the day you (or a person you designate) take physical possession of the goods, or for split shipments, the day the final parcel is received.

7.2 HOW TO CANCEL

To exercise your right of withdrawal, notify us at business@gapzight.com before the 14-day period expires. Include your order number and a clear statement of your intention to cancel. We will confirm receipt promptly.

7.3 SENDING THE ITEM BACK

Once you have notified us, you have a further 14 days to return the beauty product(s). Items must be unused, with all protective seals intact, and returned in their original packaging where possible. Return shipping costs are the customer’s responsibility. We recommend using a trackable service and retaining proof of postage.

7.4 GETTING YOUR REFUND

Once we receive and inspect the returned item, we will process your refund within 14 business days to the original payment method. We refund the product price plus the standard outbound shipping fee where applicable. Your bank’s own processing time may add a few additional days.

7.5 WHAT'S EXCLUDED

• Sealed Hygiene Products: Beauty items such as lipsticks, eyeshadow palettes, skincare, and applicators that were sealed for hygiene reasons and have been unsealed after delivery are excluded from the right of withdrawal.
• Personalised Items: Custom or made-to-order products cannot be returned under this right.

8. RETURNS, REFUNDS & EXCHANGES

8.1 WHO CAN RETURN AN ITEM

Returns are accepted for beauty products that are unused, unopened, and in their original condition with all seals intact. You must notify us within 14 days of delivery and return the item within a further 14 days. Please email business@gapzight.com with your order number and reason for return before sending anything back.

8.2 REFUNDS & DEDUCTIONS

Refunds are issued to the original payment method within 14 business days of receiving the returned item. We reserve the right to apply a deduction if the product shows signs of use or damage beyond what was necessary to assess its condition. Return shipping costs are not reimbursed unless the return is due to our error.

8.3 EXCHANGES

We do not currently offer direct exchanges. If you require a different shade, size, or beauty product, please return your original purchase for a refund and place a new order for the item you’d like instead.

9. WARRANTY & FAULTY PRODUCTS

9.1 YOUR LEGAL PROTECTIONS

As a consumer, you are entitled to statutory protections under applicable law. If a beauty product you receive is faulty, not as described, or does not conform to the contract, you have the right to a repair, replacement, or refund, depending on the circumstances and the time elapsed since purchase.

9.2 REPORTING A PROBLEM

Contact us within 7 days of delivery at business@gapzight.com with your order number, clear photos of the issue, and a brief description. We aim to respond within 48 hours and will offer a full refund (including shipping) or a free replacement, as appropriate.

10. COMPLAINTS

If you have a complaint about any aspect of your experience — including a beauty product, your order, or our service — please contact us at business@gapzight.com. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If we are unable to resolve your complaint directly, you may refer it to your national consumer protection authority or use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. YOUR OBLIGATIONS AS A USER

When using our site, you agree not to engage in any conduct that is unlawful, harmful, or disruptive. You must not attempt to gain unauthorised access to any part of our platform, submit false or misleading information, or use our site in any way that could damage our reputation or the experience of other customers.

12. INTELLECTUAL PROPERTY

All content on this site — including beauty product imagery, copy, branding, and design elements — is the property of KINGSWELL S.R.L. or its licensors. You may not reproduce, distribute, or use any content without our prior written consent.

13. LIABILITY

13.1 LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, KINGSWELL S.R.L. shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or beauty products. Our total liability shall not exceed the value of the order giving rise to the claim.

13.2 NO ADDITIONAL WARRANTIES

Except as required by law, we make no additional warranties, express or implied, regarding the suitability, accuracy, or completeness of any beauty product or information on our site.

13.3 YOUR STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights as a consumer. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

14. FORCE MAJEURE

We are not liable for any failure or delay in fulfilling our obligations caused by events beyond our reasonable control, including natural disasters, epidemics, armed conflict, government restrictions, labour disputes, severe weather, carrier disruptions, or technical outages. In such cases, we will notify affected customers and offer an extended delivery window or a full refund, at your choice.

15. GOVERNING LAW & JURISDICTION

15.1 APPLICABLE LAW

These Terms are governed by Romanian law. For EU consumers, the mandatory consumer protection provisions of your country of residence also apply and take precedence where they offer greater protection.

15.2 JURISDICTION

Any disputes that cannot be resolved amicably may be referred to the competent courts of Romania, without prejudice to your rights as an EU consumer to bring proceedings in your country of residence.

16. CHANGES TO THESE TERMS

16.1 OUR RIGHT TO UPDATE

We may update these Terms periodically to reflect changes in our practices, applicable law, or the range of beauty products and services we offer. The revised Terms will take effect from the date they are published on this page.

16.2 HOW WE'LL NOTIFY YOU

Where changes are material, we will make reasonable efforts to notify registered customers by email or via a notice on our site. Continued use of the site after any update constitutes your acceptance of the revised Terms.

16.3 STAYING INFORMED

We recommend reviewing this page periodically to stay up to date with any changes that may affect your rights or obligations when shopping with us.